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Amazing doctor - Breast Surgery

Story from nhs.uk

"Amazing doctor - Breast Surgery "

About: Good Hope Hospital

I attended to an appointment at the Breast Surgery on 13/10/2024.

During my ultrasound scan I was seen by a doctor who went above and beyond to listen to my problem, to resolve it (which I didn’t believe could be done due to a previous experience ) and to make me feel less scared !

I was amazed and I felt so grateful, I couldn’t even express this after the procedure because I was overwhelmed but I really want this doctor to know! Thank you so much for being there on a Sunday morning with such a positive attitude, supportive and professional!

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Responses

Response from Good Hope Hospital 8 months ago
Good Hope Hospital

Submitted on 25/10/2024 at 09:41
Published on nhs.uk at 09:41

Dear Patient

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received during your breast surgery appointment and that in particular the staff were so reassuring during your ultrasound and what must have been a difficult time.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

We'd also be interested in hearing about this in more detail and potentially gathering a patient story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further.

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

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