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"The best care"

About: Heartlands Hospital

My brother was admitted to Itu & from the very start he had the best care & treatment. All the staff on the unit were very caring, not only to my brother but to us, his family. They treated my brother with the greatest dignity, thank you doesn’t seem enough. Sadly my brother died but he had the very best care from the kindest of people. Forever in your debt. Thank You

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Response from Heartlands Hospital 8 months ago
Heartlands Hospital
Submitted on 25/10/2024 at 10:06
Published on nhs.uk at 10:06


Dear Glynis

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the slightly delayed response. Can we firstly offer condolences for the loss of your brother.

We are pleased to hear about the excellent care your he received on ITU - in particular how they treated him with dignity and also took good care of the whole family.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

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