"A&E obervartions"

I recently spent just over 12 hours with my wife in A&E. We were in the waiting room for over 12 hours and observed a number of issues and occurrences that whilst fairly low key could be improved to make the patient and family experience much better.  Our observations were this

1. We had to double triage - saw a medic in 1 building then sent to the main A&E reception only to be triaged again! Is this necessary?

2. The poor receptionist in the main A&E reception spent most of the night directing people to the first reception as they didn't realise they had to triage there first.  In fairness there are so many signs that I can understand how people miss the first reception.  I do think the hospital should look at their signage as too much confuses people.

3. There is a recorded message that says the receptionist doesn't know how long a wait there is, however they then update a sign saying how long the wait is!  Why not have an electronic sign giving rough updates as what is the most frustrating part of being in a waiting area .. its the waiting time!

4. How about putting a sign on the reception desk that says - Reception desk.  Radical I know but only because someone is sitting there do people ask if its the reception desk.

5.  How about installing some phone charging points.  The very accommodating receptionist was busy charging phones all night

6.  Why aren't car park fees capped after say 6 hours?