"Scheduling system errors"

I arrived at an appointment today at the Plastic Surgery team at Charing Cross which I believed was a follow-up to the excision of a lesion for biopsy testing conducted on 16th September 2024. The very kind specialist told me that they had in fact scheduled me by mistake to conduct the excision that had already occured. The original 16th September appointment was also problematic in that I was telephoned the Thursday previous to the Monday appointment to schedule the appontment and given a 3pm time (confirmed by text) while the specialist team had me scheduled for 4pm. It seems that manual overrides of the appointment system are not being properly adjusted within the automated scheduling system. This has lead to stress, confusion and unnecessary time to attend an appointment (confirmed 3 times by authomated messages) which was redundant. Better IT schedule tracking and justifying needs to be implemented at Charing Cross Hospital.