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"Great care and attention provided"

About: Angus Community Podiatry

(as the patient),

After some meetings etc I was asked to go to the clinic in Carnoustie for an operation to remove my nail on my big toe as it needed that treatment.

Got there and taken right on time, it was I believe Phillipo and his assistant who looked after me and carried out the procedure. It was so well done with the attention shown to me by both of them, excellent with the operation itself going really well and as they say, I never felt a thing. 

While my nail was being removed and with the support of his assistant ( although I think she was a very experienced nurse and assistant sounds very understated !!) it was no problem.

Also, with the time for things to take the time required they made me and my partner both feel very at ease with the chats we were having it was very reassuring.

After the op I was given all the details that I need to do for the dressing of the toe and given the required bandages etc for me to use in the coming couple of weeks.

When all done and time to go it was almost as if we were saying goodbye to friends as it had felt that way from our side and the way in which the whole operation had been carried out and the support given we feel it was an excellent example of how people on the NHS can help/support the general public, even though my problem was a very basic one for them.

I know for sure that should I need to get back in touch with them for some advice or anything I am concerned about they shall be there to help me 100%.

Just as " footnote " I can say that all going well with the healing of my toe and hopefully all will be well in due course.

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Responses

Response from Lynn Baird, Perth and Kinross Health & Social Care Partnership 9 months ago
Lynn Baird
Perth and Kinross Health & Social Care Partnership
Submitted on 24/10/2024 at 11:03
Published on Care Opinion at 12:41


picture of Lynn Baird

Thank you for taking the time to provide us with such lovely feedback. I was delighted to hear that you had such a positive experience at your recent nail surgery appointment, and that the care, attention and support that you received during the procedure were of a high standard. I will be sure to pass your comments on to the staff involved and may I wish you well for a speedy recovery.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by John535 (the patient)

Hello Lynn, thank you for your response to my comments, much appreciated and would be happy if you can pass these on to the staff I met that day.

Kind Regards.

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