"Diagnosed but no prescription "

About: Psychiatry-UK Psychiatry-UK Delabole PL33 9ET

Posted via nhs.uk 6 months ago

My wife was diagnosed last November since then she has been unable to get any meaningful communication regarding her medication. The website and patient experiance team are polite but useless. I am sure in the reply they will blame the GP and waiting times for medication ? Eleven months is totally unacceptable to wait for a prescription. I am sure they have made sure that they have billed the crumbling NHS for the diagnosis. Same old replies.

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Psychiatry-UK

Submitted on 28/10/2024 at 11:02

Published on nhs.uk at 11:02

Dear Reviewer,
We are truly sorry to hear about your wife’s extended wait for medication, and we understand how frustrating this delay has been. As you noted, the wait times are challenging, and 11-months must feel incredibly prolonged. At this stage, your wife should be close to moving into the next phase of her treatment, which from your review includes the medication.
If your wife doesn’t receive an update within the next week, we encourage her to reach out to our Patient Safety Team at experience@psychiatry-uk.com or leave a note in her patient portal for a more specific timeline. While we are unable to look into individual cases here, rest assured I’ll pass on this feedback to the relevant team so they are aware of your concerns. Thank you for leaving a review and feedback.
Kind Regards
Psychiatry-UK

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