In mid October, I had to contact GP Out of Hours as I was experiencing extreme ear pain and was very distressed. When I was phoned back by a nurse to get more information I did cry on the phone as I was in a lot of pain and I apologized as I was so embarrassed for crying.
The nurse was extremely friendly and reassuring. She took time to explain next steps, repeated back to me what I had described at the end to make sure she had the correct information and provided a first class service really embodying HSC Core Values.
She advised that I had been marked as urgent and would receive a call back within the hour to arrange an appointment to be seen. Within 5 minutes I received a phone call advising that I could be seen in Craigavon or Newry, offering me the choice of where to go to due to my location.
When I arrived in GP OOH in Newry, I was seen within 5 minutes. Dr. Nowak was amazing - I was assessed, medication in hand and out the door within 15 minutes of arrival.
I felt I was heard, I felt cared for and it was genuinely such a positive experience.
"It was genuinely such a positive experience"
About: Enhanced Care / GP out of hours Enhanced Care GP out of hours Portadown BT63 5QQ
Posted by RebeccaMcC (as ),
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