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The MyCare system is great but very one-sided

Posted By Rich7986

"The MyCare system is great but very one-sided"

About: North Devon District Hospital / Outpatients

(as the patient),

I think the MyCare system is great but very one sided.

I got an appointment letter recently and I couldn't even reply to say yes that was fine. It's a bit like appointments in general - the doctor can be 2 hrs late seeing me but when I'm 10 mins late due to inadequate disabled parking bays I'm in trouble and have to book a new appointment. 

Basically I feel they should include an option to reply to say that's fine or no I can't make that date, please rearrange for after the nth of the month. 

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Responses

Response from Jane Woods, Head of Records Management (Eastern Services), Health Records Department (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 6 months ago
Jane Woods
Head of Records Management (Eastern Services), Health Records Department (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 13/11/2024 at 10:59
Published on Care Opinion at 14:57

Hello

Many thanks for taking the time to post on Care Opinion and I apologise for our delay in responding.

The small team of analysts who configure MyCare are currently working on introducing a ‘Confirm’ button within MyCare which can be used to let the hospital know you are planning on attending an upcoming appointment. With a future project we will also introduce a process for cancelling appointments via MY CARE.

We did also reach out to our Lead Nurse in Outpatients with regards to your comment around parking and arriving late. She has stated that if any patient has a problem with parking and as a result arrives late they should let the receptionist know and we will always do our upmost to ensure they are seen as we acknowledge that parking can be an issue. We also try and let patients know if clinics are running late.

We hope that our response is of help but if you have any further queries please do not hesitate to contact me. There have been some upgrades to MyCare released today, and look out for the changes mentioned above at a future date.

Kind regards.

Jane Woods

Head of Records Management/MyCare Patient Portal Helpdesk

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