"AEC Unit unfit for purpose "

About: Royal Stoke University Hospital Royal Stoke University Hospital Stoke-on-Trent ST4 6QG

Posted via nhs.uk 8 months ago

* Told 3 people in front to see the doctor, 6 hours later and 15 people seen but I still had not been seen.
* Nurses shuffling paperwork without viewing to get their own friends to the top.
* Nurses on reception shouting across the room at other staff.
* I walked out after 6 hours without being seen and getting a call once home by doctor saying they have been looking for me for hours! But then admitted they hadn’t ! Wanting me to return for a scan ! Other patients were sent for a scan after triage yet they neglected me.
Heart attack or not I won’t be returning here.

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Royal Stoke University Hospital

Submitted on 16/10/2024 at 08:44

Published on nhs.uk at 08:44

Dear Anonymous,
I am extremely sorry to read of your poor experience when attending AEC. I will ensure your feedback is shared with the department management team for their reflection and learning.
As a Trust, we would welcome the opportunity to further investigate your concerns to ensure improvements are made. As such, I would be grateful if you could contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net.
With best wishes
Rebecca Pilling
Head of Patient Experience

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