"Cancellation of procedure"

About: Grantham & District Hospital / General surgery Grantham & District Hospital General surgery NG31 8DG

Posted by lyrafx84 (as a service user), 8 months ago

Through varying mistakes from members of staff that organise procedures, I have had my procedure cancelled a few times. This is very aggravating.
The service from staff within the ward has been superb and I have no complaints.
My procedure hasn't been done and because of back room errors, will never be done now.

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Julie Record

Matron, Surgery,

United Lincolnshire Hospitals NHS Trust

Submitted on 28/10/2024 at 08:58

Published on Care Opinion at 08:58

Dear lyrafx84
I am so sorry you had your procedure cancelled. We try really hard to ensure everyone gets their operation but sometimes it's beyond our control.
Whilst I appreciate the ward was positive for you, I do understand your frustration and if there is anything I can do please contact me julie.record@ulh,nhs.uk
Please take care
Kr
Julie

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