"A lack of follow up"

My mum recently had her right hip replaced. Surgery went well and her aftercare was excellent, the several nights that she remained as an inpatient were fine and the nursing care was excellent. 

There was no aftercare or follow up arranged outwith a phone appointment which isn’t until November time. She has, on the whole recovered well but has a worsening pain in her groin area. She has tried to phone to obtain advice on whether this is normal, to be expected or if something is wrong with her recovery. She has left 3 voicemails but has had no return contact and isn’t sure what to do next. 

Overall the surgery has been a positive experience but currently she feels at a loss as to what to do. There is a lack of follow up after this procedure.

My husband has recently had a similar surgery in a different health board and had a face-to-face follow up appointment and an open appointment should there be any worries or concerns, offering him a lot more reassurance than my mum has been given. He has also been offered various physiotherapy appointments and my mum hasn’t seen anyone since her time in the ward.