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Don't need to be there for 11 hours

Story from nhs.uk

"Don't need to be there for 11 hours "

About: Bradford Royal Infirmary

It was my husband admitted paramedics was fantastic , doctor was really good but some not all !! Are ignorant amd just stand chatting !! I understand they are run off there feet but when there stood chatting about where there going out at weekend ' when I already told one male nurse my husband wanted to go to the toilet .. which he couldn't go himself because he was wired up ... never came !!! To see him ..also was waiting and waiting for doc to discharge him ! Doc came said 2 mins il be back omg all he wanted was to go home .. at last he was realised 4.45 In morning .. I understand they are extremely busy but if they let people go home when they are ok to do so then all the beds wouldn't be full .. also the toilets are disgusting also the bay wasn't much better

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Responses

Response from Catherine Healy, Patient Experience Coordinator, Bradford Teaching Hospitals NHS Foundation Trust 8 months ago
Catherine Healy
Patient Experience Coordinator,
Bradford Teaching Hospitals NHS Foundation Trust

Submitted on 21/10/2024 at 11:15
Published on Care Opinion at 11:15

Hi

My name is Catherine and part of my role is responding to posts on Care Opinion.

Thank you for taking the time to post your feedback, I am very sorry to hear of the issues your husband experienced.

This is not the care that we aim to provide.

As it is very difficult to investigate without further information I would like to encourage you to contact our Patient Experience Service (PALS) on 01274 364810 or by emailing patient.experience@bthft.nhs.uk. They will then be able to look into the issues you have raised.

Thank you for raising your concerns.

As a Trust we strive to provide a high level of care and patient well being and value all feedback, positive or negative, as a way to drive improvements to our services.

Kind regards

Catherine Healy

Patient Involvement & Experience Co-Ordinator

Bradford Teaching Hospitals NHS Foundation Trust

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