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Great Hospital

Story from nhs.uk

"Great Hospital"

About: Royal Derby Hospital

A and E was very slow with long wait for a bed. Eventually to a transit ward at about 10pm then moved to medical assessment ward at about 11pm. later moved to respiratory ward. The service given on this ward by nurses, consultants was excellent with lots of care and help. Discharge was a shambles, time wasting and stressful. Was taken to discharge suite about 4pm last Monday. was waiting for a discharge letter and prescription which i got 9.20pm. one other similar age couple was in the same situation as us. Why does it take so long to issue 20 pills and a letter, also at 5.45 a lady from Pharmacy came and asked about my home medication so things must have been going ok but still a long wait.

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Responses

Response from Royal Derby Hospital 7 months ago
Royal Derby Hospital

Submitted on 14/10/2024 at 13:55
Published on nhs.uk at 13:55

Good afternoon (45111),

Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital.

I would like to thank you for bringing your compliments and concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement.

I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 16:30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you.

If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net

Patient Advice and Liaison Service (PALS)

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