Text size

Theme

Language

"Staff has been incredibly friendly and welcoming."

About: Slieve Roe House

(as a relative),

I am writing to express my heartfelt gratitude for the exceptional care my mother has received during her stay at Slieve Roe House. After suffering a broken arm and undergoing hip replacement surgery, she was in need of professional assistance and support, and I am so grateful she found it with you.

From the moment she arrived, your staff has been incredibly friendly and welcoming. 

What stands out the most to me is how your staff went above and beyond to communicate with her, despite her not speaking English. They showed remarkable patience and kindness, making every effort to ensure she felt understood and comfortable. This personal touch made a significant difference in her experience.

The level of compassion and dedication shown by your team has truly made a difference in her recovery process. She appreciates the kindness and attention she receives from everyone, and it brings her great comfort during this challenging time.

Thank you once again for everything you do. I am grateful for the support and care you have provided to my mother . It is reassuring to know she is in such capable hands.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Andrea Greene, Manager of Slieve Roe House, Adult Community Services Directorate, Southern Health and Social Care Trust 6 months ago
Andrea Greene
Manager of Slieve Roe House, Adult Community Services Directorate,
Southern Health and Social Care Trust
Submitted on 17/10/2024 at 13:25
Published on Care Opinion at 13:25


picture of Andrea Greene

Thank you so much for your wonderful comments. I am delighted to hear your mother enjoyed her stay. I want to pass on our thanks to you & your wife also for helping us on occasion to communicate with your mother & for being supportive to help settle her into the home successfully.

On behalf of all the staff in Slieve Roe House, I want to wish you well as you continue your recovery. I will be sure to pass on your feedback to staff. Take care!

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k