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"When we did finally see a doctor they were dismissive"

About: Inverclyde Royal Hospital / Accident & Emergency

(as a parent/guardian),

My son collapsed at work after a week of feeling unwell and near collapses.

He had been to his GP the day before who took it very seriously and took blood for numerous tests.

He then collapsed the next day and I took him to A&E (no ambulance available). He was triaged quickly and whilst mentioned a terrible headache was not offered pain relief. There was a 4 hour wait which was fine as it was busy.

When we did finally see a doctor they were dismissive. It was almost like they had been told to just clear the backlog. The Doctor refused to listen to the history and said it was a simple faint. We both tried to say it had been happening all week with other worrying symptoms but the Doctor interrupted us constantly and just wanted us out of the door. Didn’t even give the painkillers that were offered and wouldn’t even check the blood tests he had taken by the GP. 

Any other time I have had to be at A&E the treatment has been amazing but yesterday our experience was shoddy and dangerous. 

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Responses

Response from Alison McKinnon, Lead Nurse, General Medicine (IRH), NHS Greater Glasgow and Clyde 6 months ago
Alison McKinnon
Lead Nurse, General Medicine (IRH),
NHS Greater Glasgow and Clyde
Submitted on 17/10/2024 at 09:15
Published on Care Opinion at 09:15


Dear Skyflier837

Thank you for taking the time to post on Care Opinion. I am very disappointed to hear that you had a negative experience in our ED department. I would be grateful if you could contact me with further details so that I can investigate this further. My email address and telephone number are noted below. I hope your son is ok and please do not hesitate to return to ED if there are ongoing or worsening symptoms.

Kind regards

Alison McKinnon

Lead Nurse

Emergency Care and Medical Specialities.

Clyde

alison.mckinnon5@ggc.scot

01475 524874

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