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Otters all day

Story from nhs.uk

"Otters all day"

About: Royal Devon & Exeter Hospital (Wonford) / Ear, Nose and Throat

Yeah, just spent three weeks in Otter Ward recovering from a laryngectomy, but it wasn't the procedure that left me speechless, it was the people. Everyone from the nurses, the surgeons, the cleaners and caterers. Every single person I came into contact with was just amazing. That cannot be statistically right, right? Trust me, I am not a 'people person', but these people are something else. Even when I sat in bed and had no choice but to have to watch or listen when they dealt with non compliant patients, it was a level of cool, caring professionalism that cannot be normal. These folks are incredible.

Am I glad to be home safe and sound? Of course. However, I really miss seeing a bunch of mates I have never even spoken too. They were there when I couldn't get in contact with my friends and family for the first week of my stay, but will live forever in my heart. Soppy? Yeah. Worth it.

Thanks you so, so much for making this part of my journey as smooth as it possibly could be. Just a massive, mass

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Responses

Response from Steve Broadbent, Support Services Manager, Domestic Services, Accommodation and Ward Housekeeping - Estates and Facilities, Royal Devon University Healthcare NHS Foundation Trust 7 months ago
Steve Broadbent
Support Services Manager, Domestic Services, Accommodation and Ward Housekeeping - Estates and Facilities,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 14/10/2024 at 10:06
Published on Care Opinion at 10:07

Hi,

Thank you so much for your feedback and incredibly kind words about your recent visit as a patient visit to our Otter Ward. We are delighted to hear about your fantastic experience with us.

Each role can be very challenging sometimes but every role has an important part to play in delivering the best patient care possible - every member of staff will always make their best effort to ensure patients and their visitors receive the best care and attention possible.

You very kind feedback will truly make a big difference to all of the staff who facilitated your visit and helped to provide the best care for you. I will pass your kind remarks on to my respective team members, and I am certain that they will be thrilled that they helped in making your visit and good as it possibly could be.

Thank you again.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Edwin Apilado, Clinical Nurse Manager (Eastern Services), Otter Ward/Royal Devon and Exeter Hospital - Wonford (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 7 months ago
Edwin Apilado
Clinical Nurse Manager (Eastern Services), Otter Ward/Royal Devon and Exeter Hospital - Wonford (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 14/10/2024 at 13:28
Published on Care Opinion at 13:53

Hi

I would like to thank you all for your kind compliments to the staff in Otter Ward. We are delighted to hear that you had a positive experience during your stay with us.

As a team, we strive to provide the best holistic care for our patients, and it’s wonderful to know that our efforts made a difference. Your feedback will certainly be shared with the entire team.

Thank you once again for your encouraging words.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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