"Better Customer Service Experience "

Apart from the excellent care that my mom's recieving from dedicated professionals after suffering a major stroke. The hospitals facilities it provides are well below the standard for this type of hospital, only three lifts available for 1,000 plus bed wards, yet only one lift working all week. The lift lobby area on the ground floor is way too small to deal with the huge demand on staff, patients and families whilst trying to visit a loved one. I experienced on three consecutive days I used the lift with my wife, 5,10,15 minutes just waiting for any lift to arrive. Also went to organise a wheelchair for my wife, non existent, had to go searching for one. Also the distance in travel to get there is not on anyones doorstep, I also don't feel the design of the hospital is ideally suitable for what a hospital should look like. My overall rating of the hospital is between 4/5 out of ten. Compared to my local hospital where I live, although it's not a major huge hospital. But at least for 300 plus beds it has, adequate lifts available, that all work. Also easy to get too.