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"A little care and compassion goes a long way"

About: University Hospital Wishaw / Emergency Department

(as a service user),

I was taken by ambulance to University Hospital Wishaw after feeling drowsy, confused and off balance. My balance has not been great since having a stroke in July. My medication was recently changed by CPN and I wondered whether this was the cause of my symptoms.

On arrival to the Emergency Department I was seen by a lovely triage nurse and then placed back in the waiting area in a wheelchair . A short time later I was called from doors next to vending machines by a doctor. There was no offer of assistance!

So I staggered along with my heavy hold-all. I was so embarrassed as there were a lot of people in the waiting room. I found the doctor to be quite dismissive and did not show me any care and compassion. I have an extensive medical history, and I was discharged home with venflon still in my arm.

I understand the hospital is extremely busy and staff are under pressure but a little care and compassion goes a long way.

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Responses

Response from Faith McCrea, Service Manager, Emergency & Medical Services, University Hospital Wishaw, NHS Lanarkshire 7 months ago
Faith McCrea
Service Manager, Emergency & Medical Services, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 15/10/2024 at 13:46
Published on Care Opinion at 13:46


Dear LGstag

I am sorry to read the experience you had whilst attending the Medical Unit here at University Hospital Wishaw and I am disappointed that you didn’t find your attendance supportive and compassionate, at what I am sure was a very anxious time for you. I sincerely apologise that you left the unit without your venflon being removed as I would expect this to have been undertaken when the clinical decision was made that you could be discharged.

I will ensure that your comments are fed back to the clinical area and the team, so that we can take learning from your experience and ensure improvements.

I indeed hope your health is improving

Best wishes

Faith

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