"Lacking principles of person-centred care"

I have had the misfortune to have had many contacts with Raigmore Hospital over this year and almost all have left me really upset and feeling a bit helpless.

Little has been done to meet individual need, instead the practice seems to be to get things done in a way that prioritises the needs of the staff. NHS Highland covers large rural area so staff should be accustomed to factoring rurality and best patient experience into their planning.

For example, I had a recent traumatic surgery with Cardiology and I am still in pain, GP is attending to this but the result is that I cannot make a 5 hour round trip to get a piece of equipment and blood test. When I suggested the equipment be posted and blood test done more locally I was told that I would need to ideally attend Inverness in person despite same service previously being offered closer, the equipment is light enough to post, and I am more than capable of fitting it myself. 

I'm expecting a call to see if they have changed their minds, but I'm not holding my breath, meanwhile am continuing with the stress of it all.