"Unable to say how long I need to wait."

I made an appointment as I had concerns about my hearing and asked for a hearing test.

At the appointment they checked and said I didn’t have wax in my ears and that I would need another appointment for a test. They could not tell me how long I would have to wait. This was a couple years ago.

I contacted them recently to ask when I could expect this assessment as my hearing is getting worse. I was informed that I had missed an appointment in not long after the original appointment. I had never received an appointment and am disappointed that there is no process in place to follow up non attendance as this lays the blame wholly with the patient when there has clearly been a fault in the communication process in this instance.

I now need to wait a few more weeks to have my ears checked again before being placed back on a waiting list for a hearing test.

As they are unable to say how long I will then need to wait again how will I know if I fail to receive the appointment again. This is now having a direct impact on my life and through no fault of my own I will be at the bottom of the waiting list.

Appointments