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"I received excellent care"

About: University Hospital Hairmyres / Day Surgery University Hospital Hairmyres / Theatres, Recovery & Anaesthetics

(as a service user),

I had been experiencing episodes of pain due to gallstones for four years, since pregnant with my son. I had been on a waiting list for surgery for over a year in NHS GGC but later moved to Lanarkshire. The episodes of pain became more frequent and severe resulting in two trips to A&E.

I then had a final episode of pain so severe that my husband called NHS24 who sent an ambulance. 

I was admitted to Hairmyres Hospital and an MRCP confirmed that there were stones in my bile duct, as well as in my gallbladder. I had two unsuccessful ERCPs to try to remove these before it was decided that surgery was necessary. Mr Khan was assigned to my case. He fully explained the medical position and procedure to me. 

The surgery was successful, although I understand complex due to there being many stones in my bile duct. Mr Khan advised me that he had been able to remove all stones and my gallbladder effectively using specialist technology. I felt in safe hands throughout. 

I received excellent care from the nursing team during my 8 days in hospital too and also from Mr McMillan and his team who was initially assigned as my consultant. 

I have recovered very well from the procedure and have been given my quality of life back. I can now eat a normal diet without fear of excruciating pain. I can participate in everything with my children and social events which was a struggle before my surgery. 

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Responses

Response from Kay Fahey, Interim senior nurse surgical and critical care , surgical and critical care, NHS Lanarkshire 8 months ago
Kay Fahey
Interim senior nurse surgical and critical care , surgical and critical care,
NHS Lanarkshire
Submitted on 18/10/2024 at 15:59
Published on Care Opinion at 16:02


Dear Kayleigh,

Thank you for taking your time to post such positive feedback. It sounds as though you have had a difficult journey and thankfully are now able to enjoy quality time again.

I will pass on you feedback to the consultants and the nurses who were involved in your care and who always strive to deliver excellent patient care.

I wish you well in your continued recovery

Many thanks Kay

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Response from Alix Craw, Quality Improvement Team, NHS Lanarkshire 8 months ago
Alix Craw
Quality Improvement Team,
NHS Lanarkshire
Submitted on 18/10/2024 at 16:28
Published on Care Opinion at 16:28


Dear Kayleigh S,

Thank you for taking the time to share your experience on Care Opinion. It sounds like you have been through an awful time with your health, it must have been so worrying for you and your family. I'm glad to hear you have recovered well from your procedure and have your quality of life back to spend with your children.

It is fantastic to hear of the excellent care you received from the team and both Mr Khan and Mr McMillan. I will pass on your feedback to them all, who I am sure will get a real boost from hearing the impact they had on your stay in Hairmyres.

Take care.

Kind regards,

Alix

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