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Reassured me the whole time

Posted By Kezz

"Reassured me the whole time"

About: University Hospital Wishaw / Short Stay Unit

(as a service user),

I had surgery on my hand. I was really really nervous being there on my own but the nurses (Louise, Suzie and fleur in particular) made me feel really comfortable and reassured me the whole time. Mr howie done my surgery and he came to speak to me afterwards to explain what he done as well which was reassuring.

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Responses

Response from Elise Palmer, Improvement Advisor, Quality Directorate, NHS Lanarkshire 9 months ago
Elise Palmer
Improvement Advisor, Quality Directorate,
NHS Lanarkshire

assists with admin of Care Opinion in NHS Lanarkshire. requires access to all NHS Lanarkshire stories

Submitted on 16/10/2024 at 22:46
Published on Care Opinion on 17/10/2024 at 09:17

Dear Kezz

Thank you for sharing your experience of UHW, Short Stay Unit.

I am so pleased to hear that the team treated you so well throughout your stay with us.

I will pass on your kind words to the staff within the short stay unit, who I am sure will be delighted to hear how their care impacted your experience.

I hope you are recovering well.

Kind Regards,

Elise

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