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"No help"

About: Queen Elizabeth The Queen Mother Hospital

I was referred to orthopaedics by my gp. That department failed to answer the phone to her, so she told me that I had to attend Qeqm A&e, she apologised for the fact that it would take many hours.

When I eventually saw an orthopaedic registrar, he looked, felt and photographed my knee, told me nothing - no diagnosis, no prognosis, no advise, no treatment. He said he would discuss my case with his consultant at the meeting the next morning, and walked away.

He did not refer me back to nurse, just left me. I asked him what would happen next and he advised me I would get a text, message or email after that meeting. So far , 6 days later, I have received nothing. My condition continues, I can’t get to see my Gp for 2 weeks and their reception suggests that I go to …… A&e who clearly can’t do anything for me.

The record on my NHS app makes no reference to my visit to Qeqm, so I can’t refer to that to see whether there are are helpful notes on that which might help me.

The entire experience was disgraceful.

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Responses

Response from Patient Feedback Co-Ordinator, Patient Voice and Involvement, East Kent Hospitals University NHS Foundation Trust 9 months ago
East Kent Hospitals University NHS Foundation Trust
Submitted on 11/10/2024 at 17:34
Published on Care Opinion at 17:34


Thank you for passing on your feedback.

I am however so sorry that this was the experience you had when using our Orthopaedics service.

I completely empathise with you, this is not the way we would expect our patients to be treated. Communication is always key and I will be feeding this back to the department.

In the meantime have you now received a text/email or message?

If not please email my team which is the Patient Voice & Involvement Team via our email address which is: ekhuft.patientvoice@nhs.net

We will try to assist you.

Kind regards

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