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"Poor practice "

About: Brooks Bar Medical Centre

As always issues with the delayed response and booking process.

My child had a 2nd blood test, the results came back in 2 days but I have to wait 19 days to be able to have what would be a 5 minute phone call to discuss the “non urgent” results that the surgery can not print off but can only provide 2 results that returned normal.

The first blood test results that didn’t come back normal I received the detail on a text message but this time I can’t get the results?? practice is never consistent.

Not to mention my original accurex appointment request wasn’t responded to so I had to go into the practice to get the phone appointment arranged.

You have to tell the gp receptionists the ins and outs of your medical issues in a que in front of anyone there to get appointments etc and there qualified for that but to give you the non urgent results of your child they can’t print test results

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Responses

Response from Brooks Bar Medical Centre 6 months ago
Brooks Bar Medical Centre
Submitted on 31/10/2024 at 09:49
Published on nhs.uk at 09:49


Dear patient

Thank you for your feedback. I am very sorry to hear that your recent experience with us has been less than satisfactory. Urgent appointments are usually booked for the same or next day, and routine appointments within two weeks of your request, as per our process. Please note that you can also ask a member of our Reception Team at the front desk to speak in private, and they will arrange this for you. They will also be happy to print test results for patients, if they have been reviewed by a clinician.

If you would like us to investigate your issues as a complaint and provide a formal response, please write to our management team on gmicb-tr.limelight.feedback@nhs.net.

Kind regards

Efrosyni

(Business Manager)

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