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"Interstitial lung disease (ILD) clinic"

About: Nightingale Hospital Exeter / Buttercup Outpatient Unit

(as the patient),

Saw consultant, had chest x-ray and bloods taken. Everyone was lovely and despite it being the first one held at the Nightingale, it flowed well.

Nothing was rushed but neither was I left waiting for anything.

Professor Gibbons was absolutely lovely, easy to talk to and answered my questions.

Nick the radiographer who did my chest X-ray was friendly and nice.

Hannah who did my bloods was also friendly and very caring and the nurses and receptionist also excellent, friendly and made the clinic very easy to access and feel reassured throughout.

The Nightingale is a nice easy to navigate building with volunteers able to help people find where they need to go.

It is a shame there’s no car park but the drop off point is fine and the public transport availability seems to be very good.

Excellent the covid hospital has been put to such good use.

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Responses

Response from Sanisha Renney, Project Support Officer - Nightingale Management Team, Nightingale Hospital, Royal Devon University Healthcare NHS Foundation Trust 6 months ago
Sanisha Renney
Project Support Officer - Nightingale Management Team, Nightingale Hospital,
Royal Devon University Healthcare NHS Foundation Trust

Provide project and administrative support to the Nightingale Management Team.

Submitted on 11/10/2024 at 12:47
Published on Care Opinion at 13:24


picture of Sanisha Renney

Dear Autumn18,

My name is Sanisha, and I am the Project Support Officer for the Nightingale.

Thank you so much for taking the time to share your positive experience. We're thrilled to hear that everything went smoothly, and great to know that you felt comfortable and well cared for throughout your visit. I will be sure to pass on your kind words to the team.

We understand your thoughts on the parking, and while we are aware of the limitations, we’re glad that the drop-off point and public transport options are well supported. We will continue to assess ways we can improve access for everyone.

Thank you again for your lovely review and for recognising the efforts of our staff.

Sanisha Renney

Project Support Officer

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