"Utter chaos with no regard for patients"

I requested a repeat prescription on 1st October. Some of the items were due in September and some were due in the coming two weeks as we were told we could request things up to two weeks in advance. As nothing was sent to Boots my wife went into the surgery as I desperately needed a couple to items. She was told that they wanted to try and make things easier (for them) by issuing them on 9th October. We have been through this before, as my needs vary you cannot standardise them. My wife pushed the point about the items which were urgently needed and they were issued the next day. However, the rest of the items have still not been passed to Boots for issue. I understand that they might want to make things easier for themselves but for goodness sake, why not talk to the patient? Firstly, I could have explained my needs and that standardisation will not work with me. Secondly, I would not have run out of badly needed drugs which I need. Thirdly, why has the prescription still not been issued? I tried to call the surgery but I was not prepared to wait over an hour to speak to a receptionist and keep going over and over what the problem is. It appears that not only does the surgery not want to communicate with patients but the do not communicate with each other. The patients are merely a distraction and they are not as important as making life easier for themselves.