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Delay in service/care

Posted By Thanos

"Delay in service/care"

About: Chesterfield Royal Hospital / Trauma and orthopaedics

(as a service user),

It has taken over 12 months for me to get an appointment for my hand due to being sent to the wrong dept. I was supposed to be referred to the correct dept but I had to keep asking them to follow it up.

Like I said it took over 12 months to be seen. In that time my right hand has got worse.

It’s getting sorted now so I am pleased about that

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Responses

Response from Rachel Floyde, Interim Senior Matron, Orthopaedics and Specialist Surgery Care Unit, Chesterfield Royal Hospital 8 months ago
Rachel Floyde
Interim Senior Matron, Orthopaedics and Specialist Surgery Care Unit,
Chesterfield Royal Hospital

Submitted on 11/10/2024 at 13:28
Published on Care Opinion at 13:28

picture of Rachel Floyde

Hi Thanos,

Thank you for leaving feedback for the department. I am sorry to hear that your referral and appointment was delayed.

I am glad to hear that it is being sorted out and am sorry for any inconvenience and distress caused. It would be helpful if you could speak to our PALS team on 01246 512640 to raise a concern, so that we could investigate how the error happened and try to ensure that this doesn't happen again.

Many thanks

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