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Primary care good experience

Posted By Grateful79

"Primary care good experience"

About: General practices in Greater Glasgow & Clyde

(as a service user),

Primary care unfortunately has been getting bad press over the last few years. I therefore felt it was important to feedback positive experience that I received recently.

I had been going through a difficult time with my physical health and diagnostic uncertainty. This had also impacted on my mental health.

I received an appointment very quickly at Kessington Medical practice and was seen by an excellent locum GP, Dr Monteith, who took the time to go through everything and put me at ease. We discussed together what the best course of action was. I felt confident in her management plan.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 6 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 21/10/2024 at 13:42
Published on Care Opinion at 13:42

picture of Kevin Torbet

Dear Grateful79

Thank you for sharing your positive experience of attending Kessington Medical Practice and the care and treatment you received from Dr Monteith. At the NHS, we understand that access to timely, compassionate, and effective care is crucial, especially during challenging times of physical and mental health concerns. It's heartening to hear that you received the care you needed promptly and that Dr Monteith provided the reassurance and support necessary to guide you through your treatment.

We appreciate feedback like yours, as it highlights the dedication of healthcare professionals in primary care who work tirelessly to provide the best possible service to their patients.

Thank you again for sharing your experience, and we will ensure your feedback is passed on to the practice and Dr Monteith who I'm sure will be touched to hear your kind words.

Kind regards

Kevin

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