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Staff were superb

Posted By matargy86

"Staff were superb"

About: North Devon District Hospital / Accident and emergency North Devon District Hospital / Medical Assessment Unit North Devon District Hospital / Radiology (X-ray)

(as the patient),

Coughing blood, went to NDD Hospital to A&E. Staff were superb, in particular Dr Ford. Had a chest X-ray which wasn’t conclusive so I was booked in for a CT scan the next morning at SDEC. Staff there were fantastic supplying endless drinks and sandwiches. News was not good after CT scan but Paul and the consultant were so empathetic and professional, it was fantastic. Mention must be given to Jenna and John who were fabulous. Paul gave us a letter for my GP explaining everything in detail which was great.

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Responses

Response from Helen Yung, Matron (Northern Services), Medical Assessment Unit (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 9 months ago
Helen Yung
Matron (Northern Services), Medical Assessment Unit (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 15/10/2024 at 10:48
Published on Care Opinion at 10:48

Thank you matargy86 for your feedback.

As the Matron of SDEC, it is lovely to hear of your positive experience within SDEC. I will ensure your feedback is shared with the Jon, Jenna, Paul and the wider team.

I am sorry to hear that you received difficult news during this visit. The SDEC staff would like to wish you well.

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Response from Ella Joslin, Operations Manager, Medicine Care Group, Royal Devon University Healthcare NHS Foundation Trust 9 months ago
Ella Joslin
Operations Manager, Medicine Care Group,
Royal Devon University Healthcare NHS Foundation Trust

Operations managers for Neurology, Neuro-physiology, Diabetes and Endocrine services

Submitted on 17/10/2024 at 17:54
Published on Care Opinion at 17:54

Dear matargy86,

Thank you for your lovely feedback.

I am sorry to hear your x-ray was inconclusive, but am glad you had a positive experience in the Emergency Department.

Wishing you a continued recovery.

Best Wishes,

Ella Joslin

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