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10 hrs wait

Story from nhs.uk

"10 hrs wait"

About: Bradford Royal Infirmary

Arrived via ambulance at 4.10pm. At 0230am I decided to self discharge as I was informed they only had one doctor working in A&E

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Responses

Response from Catherine Healy, Patient Experience Coordinator, Bradford Teaching Hospitals NHS Foundation Trust 13 months ago
Catherine Healy
Patient Experience Coordinator,
Bradford Teaching Hospitals NHS Foundation Trust

Submitted on 21/10/2024 at 11:10
Published on Care Opinion at 11:10

Hi

My name is Catherine and part of my role is responding to posts on Care Opinion.

Thank you for taking the time to post your feedback, I am very sorry to hear of the wait in A & E. I do hope you received follow up assessment for the issue you attended for.

There is pressure on all Accident & Emergency Departments, not just here in Bradford, but across the NHS and this can lead to longer waits.

If you would like us to investigate further I would encourage you to contact our Patient Experience Service (PALS) on 01274 364810 or by emailing patient.experience@bthft.nhs.uk. They will then be able to look into this for you.

Thank you for raising your concern.

As a Trust we strive to provide a high level of care and patient well being and value all feedback, positive or negative, as a way to drive improvements to our services.

Kind regards

Catherine Healy

Patient Involvement & Experience Co-Ordinator

Bradford Teaching Hospitals NHS Foundation Trust

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