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"Great nurses but awful organisation "

About: The Arch Medical Practice

It’s incredibly difficult to get in with this practice. I’ve been suffering from a stomach ulcer and concerned it might be cancer however I could not get an appointment as they are massively over subscribed. The nurses are great from my experience but the receptionists will make sure you never get an appointment. As someone anxious and with a job it’s incredibly difficult for myself to find time off to get a check up but everyone is told to call first thing at 8am and then you must pray they still have an opening. It’s either poorly managed or the receptionists lack training. Or go online at precisely 12 it’s a nightmare and I’m genuinely concerned about my health, if it’s cancer I guess we will never know.

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Responses

Response from The Arch Medical Practice 7 months ago
The Arch Medical Practice
Submitted on 18/11/2024 at 14:59
Published on nhs.uk at 14:59


Dear Anonymous

Thank you for taking the time to leave us with a review. I am extremely sorry to read that you have been unhappy with the service which we have provided you with.

I am pleased to read that you are happy with our nursing team however I am extremely concerned that you claim you are unable to get an appointment with a GP.

I reviewed all of the calls to the practice on the day you left this review and I do believe I have located your call, however without absolute confirmation this is you, I am unable to respond. I can however confirm that we are absolutely not oversubscribed as a practice and our reception team really do a great job of balancing access and demand which is why I am extremely keen to meet with you in person.

I would really appreciate it if you could reach out to me on 0161 226 0606 so that we can discuss your review in more detail?

Yours faithfully

Lesley Hyde

Practice Manager

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