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"Pharmacy Long Stratton"

About: Long Stratton Medical Partnership

Medications missing on my husbands repeat order and my own again October 4th 2024 I took our prescription into the Pharmacy 10 days before we needed our tablets I received a text saying our tablets were ready on the 3rd October I called to collect on Friday the 5th at 3pm on arriving at the Pharmacy several people were waiting for their prescriptions in front of me, I waited to be seen I collected a large plastic NHS bag and a paper bag with our tablets in as there were still many people waiting to be seen I didn't check the contents of the bags until arriving home, I checked mine to find I had tablets missing from mine and on checking my husbands he also had tablets missing, I rang the Pharmacy only to be told it closed at 3pm and I would need to phone again the next working day, which is now Monday 7th October I thought I'll email the Pharmacy on the email address supplied on our repeat prescriptions list I sent the email only to receive a message ''email not sent with a code error'' I am amazed I cannot speak to anyone in the Pharmacy at 3pm on a Friday and the email supplied is incorrect. We now have had no tablets since Friday my husband suffers with depression this has not helped. I will go in to see the Pharmacy early Monday 7th in hopes of sorting our tablets out.

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Responses

Response from Long Stratton Medical Partnership 7 months ago
Long Stratton Medical Partnership
Submitted on 21/10/2024 at 10:34
Published on nhs.uk at 10:34


Dear Patient, Thank you for taking the time to provide us with feedback on your recent experience with our dispensary department. We are extremely concerned about the issues that you have raised here – please either call the surgery and ask to speak to Keith Burnett, our Practice Manager, to raise a formal complaint for investigation, or use our website to log your complaint using your full details. Thank you.

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