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"Cardiac investigations were thorough and well explained"

About: Cardiology / Cardiology Assessment Hub

(as the patient),

I was referred to cardiac investigation at Altnagelvin, due to sudden very high blood pressure.

On arrival I was greeted by the lovely Fiona who carried out a very thorough examination and question session, she made the whole worrying process so easy and answered all of my questions also, explaining everything in a way that was very understandable. I must admit my blood pressure dropped that day as she made me feel so relaxed and also relieved when she told me I’m in good health.

I’m going through a very aggressive ulcerative colitis flare up at the same time which has elevated my blood pressure due to high infection. On returning home she then rang me with more good news concerning the x ray and thorough blood tests that were carried out.

So glad I went, so now I’ve only my colitis episode to get through and any fears of a dodgy ticker have been put to rest.

Overall experience was good. Fiona was totally professional, very funny and definitely made the experience a very pleasant one.

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Responses

Response from Michelle McQuaide, S/N RAAC/Cardiology Assessment Hub, Acute Services Cardiology Altnagelvin., WHSCT 6 months ago
Michelle McQuaide
S/N RAAC/Cardiology Assessment Hub, Acute Services Cardiology Altnagelvin.,
WHSCT
Submitted on 28/11/2024 at 19:47
Published on Care Opinion at 19:47


Dear Geeza

please accept my apologies for not responding to you sooner. This was due to an oversight by myself.

I would like to firstly thank you so much for the lovely positive feedback regarding your attendance at the Cardiology Hub, where you were assessed by Fiona. As a team we are so glad that you found your experience a very pleasant one, that Fiona made you feel relaxed and called you later with good news regarding your blood results and X-ray.

I have shared this with Fiona who has expressed her thanks to you and she hopes that you will continue to improve. She particularly appreciated your very kind words regarding her professionalism and humor.

kind regards

S/N Michelle Mc Quaide

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