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"Disgraceful reception"

About: Royal Free Hospital

Everybody will, rudely, go out of their way to be as unhelpful as possible. This is an emergency service for children - hire some people who actually care. Until then, I strongly recommend to anybody reading this to visit another hospital.

During our visit, the first receptionist couldn’t stop checking the game he was playing on his phone, before mumbling something and thrusting a ticket at us. A follow-up question on the process between triage and doctor with a new receptionist was met with I can’t help you repeated word-for-word three times to three different questions.

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Responses

Response from Royal Free Hospital 8 months ago
Royal Free Hospital
Submitted on 10/10/2024 at 07:51
Published on nhs.uk at 07:52


Thank you for taking the time to provide feedback on your recent visit. I'm sorry to read about the experience you describe, this is not the behaviour the hospital expects from its staff.

We can share your feedback with the department, however if you would like this looked into in more detail, our colleagues in the Patient Advice and Liaison Service (PALS) can help. They can be contacted at rf.pals@nhs.net

With best wishes,

The Patient Experience Team

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