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A Bad Joke - not the Government’s fault.

Story from nhs.uk

"A Bad Joke - not the Government’s fault."

About: Kirkburton Health Centre

Gave my Covid vaccine to someone else! Had to go elsewhere. Disgusting, no apology proffered.

Identified a referral elsewhere was required - was not done. Had to get it chased up myself. Again no apology. They acted as though it was common.

Applied to join the patient reference group, after 8 weeks, still heard nothing.

Clearly trying to fix it exclude anyone who may provide challenge to them. Trying to stifle criticism and manage their stats to look good. Disgusting.

Usually one particular staff member on reception who invariably displays nothing but a cold heartless approach to her work. In the wrong job.

Further feedback to follow?

Hope not.

Will the leopard change its spots?

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Responses

Response from Kirkburton Health Centre 9 months ago
Kirkburton Health Centre

Submitted on 05/10/2024 at 15:52
Published on nhs.uk at 15:52

Thank you for taking the time to leave feedback, we always appreciate all feedback, and appreciate any constructive feedback to help us improve our service.

I’m sorry to hear that your experience has not lived up to your expectation, we would be grateful if you could contact our PM outlining in more detail the issues you have experienced so that we may look into things further and address any shortcomings.

When it comes to Covid vaccines specifically, unfortunately we only get a certain number delivered, they are distributed on a first come, first serve basis. Thankfully there is a national booking system, and if we have run out then there are other providers who can administer the vaccine. We will also be getting more stock in shortly for those who are happy to wait.

As an organisation we really do strive to provide the best care for everyone, and take onboard all feedback, be it positive or negative so that we can keep ensuring that our service provision is the best it can be. So in this regard, I hope we don’t change our spots.

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