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Phenomenal in his interaction with patient

Posted By KCO1980

"Phenomenal in his interaction with patient"

About: Northern Ireland Ambulance Service / First responder paramedic

(as a service user),

We found our elderly neighbour in his drive after a fall on the other night. Patrick attended the scene and was phenomenal in his interaction with patient, family and ourselves. Whilst also attending to the immediate medical needs he was able to think holistically. 

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Responses

Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service 10 months ago
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 11/10/2024 at 13:08
Published on Care Opinion at 13:08

picture of Maggie Hamilton

Good afternoon KCO1980,

Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services they have received. It was heartening to learn how phenomenal Patrick was in his interaction with patient, family and yourselves in such a holistic way. It means such a lot to our teams to hear that they have a made a difference to those they care for and I am sure Patrick will be delighted to hear your lovely words. I would like to share your feedback with the clinician who attended to you on the day and in order to locate them I would require the following information:

Date and approximate time of the incident

The address the ambulance was dispatched to

If you are happy to share this information, I can be contacted at:

Maggie.hamilton@nias.hscni.net

I hope your neighbour is recuperating well.

Kind regards,

Maggie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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