Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Wrongly recording a missed appointment

Posted By oscarek65

"Wrongly recording a missed appointment"

About: North Devon District Hospital / Urology

(as the patient),

I attended my regular review of my situation with regard to prostate cancer at North Devon Hospital, but have discovered that MY Care shows incorrectly that I missed the appointment.

I phoned the hospital and drew attention to this error, but was told that it couldn't be changed on My Care, but that it didn't matter as anyone looking at my notes could see that I had in fact attended and could see the letter showing details of the consultation.

I am still unhappy about this as anyone looking quickly (rather than in-depth) would get the wrong impression that I had not attended for my cancer follow-up. The hospital statistics regarding missed appointments would also be wrong.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lisa Beasant, Operations Manager Haematology and Oncology, Cancer Services, Royal Devon University Healthcare NHS Foundation Trust 8 months ago
Lisa Beasant
Operations Manager Haematology and Oncology, Cancer Services,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 18/10/2024 at 15:26
Published on Care Opinion at 15:26

picture of Lisa Beasant

Dear oscarek65,

Thank you for your honest feedback in regards to the details on My Care showing as you had incorrectly not attended.

Please could you kindly email me - lisa.beasant@nhs.net so that I can look into your file further, with your full name, date of birth and NHS number if you have these details.

I look forward to hearing from you and I will then come back to you with further information.

Best wishes,

Lisa

Lisa Beasant

Cancer Services Support Manager- Oncology and Haematology – Supporting Seamoor Unit

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lisa Beasant, Operations Manager Haematology and Oncology, Cancer Services, Royal Devon University Healthcare NHS Foundation Trust 7 months ago
We have made a change
Lisa Beasant
Operations Manager Haematology and Oncology, Cancer Services,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 18/11/2024 at 16:28
Published on Care Opinion at 16:28

picture of Lisa Beasant

Dear oscare65,

Thank you for contacting me with your specific details and I am pleased to confirm that this has provided some very useful insight and training to the team.

Your records have been amended and we can see that you did attend and you have a 100% positive response to attending all of your appointments.

I have also sent you an email to confirm this information.

Please accept mine and the teams apologies in regard to this and hope that this will provide you with some peace that your records are now reflecting the correct information.

If there is anything further I can help with then please do come back to me.

Best wishes,

Lisa

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k