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"Really unreliable "

About: Ballater Surgery

Emailed for a repeat prescription, didn't get it. Made an appointment online,only time available was 10 days later by call.

I called to make an appointment, was seen next day. Lovely dr but missed my pain meds that we prescribed as per the pain clinic recommendation. I kept my phone appointment as I wanted to discuss other issues. Half an hour after the phone appointment was to happen, I received a text to say that it was recorded on my records that I had already been seen, did I still need the call.( the call I scheduled my lunch around!) . I replied advising that I did. Received a call an hour later which I couldn't then answer due to work commitments. Another text revived advising I missed the call. I messaged back requesting for a cal at 5.30 due to work, this was declined and I was asked to rebook another appointment. Another appointment your Dr missed! Appalling!

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Responses

Response from Ballater Surgery 9 months ago
Ballater Surgery
Submitted on 07/10/2024 at 13:32
Published on nhs.uk at 13:32


Dear Amy,

I am sorry to hear about your experience at Ballater Surgery. Please could you contact me further so I can look into this for you.

Kind regards,

Julia Morrison, Practice Manager

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