"Complaint not been responded to in over 6 months & counting"

About: Stirling Care Village / Livilands Resource Centre Stirling Care Village Livilands Resource Centre FK8 2AU

Posted by greenth39 (as a service user), 7 months ago

I made a complaint about my autism being missed, and clinical errors by mental health team.
My complaint is very serious and it is 6 months and counting of no response.
I deserve answers

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Eilidh Gallagher

Head of Person Centred Care, Nursing, Midwifery & AHP Directorate,

NHS Forth Valley

Submitted on 08/10/2024 at 16:01

Published on Care Opinion at 16:22

Dear Greenth39,
I am incredibly sorry to read of the delays regarding your complaint response. The complaints department is working through a backlog at the minute and we recognise that complaints are taking longer than we would like to respond to in some cases. We are working tirelessly to improve this position.
If you would be happy to discuss your case with us please contact either myself or our patient relations lead. We would be happy to look into the position of your complaint and provide you with an update regarding its progression.
I can be contacted via e-mail at eilidh.gallagher@nhs.scot. Alternatively, Pauline Donnelly our Team Lead would be happy to further investigate the delays. Pauline can be contacted via pauline.donnelly@nhs.scot.
Kind Regards,
Eilidh Gallagher
Head of Person Centred Care

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Complaint not been responded to in over 6 months & counting

"Complaint not been responded to in over 6 months & counting"

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