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I felt there was no compassion

Posted By LAUwh94

"I felt there was no compassion"

About: Musgrove Park Hospital / Urology Royal Devon & Exeter Hospital (Wonford) / Urology

(as a relative),

I recently attended an appointment with my husband to see a specialist, following my husband's prostate cancer diagnosis, and had been referred for a consultation about a radical prostatectomy.

The specialist did not engage in much eye contact, and concentrated more on their computer screen, looking at statistics and bar charts. 

Luckily I understood what the specialist was trying to say, but their manner was, in my opinion, dismissive, and more focused on their outcomes. 

My husband, as the specialist pointed out, is obese, but is actively working on losing weight, and this was not acknowledged. He came away from the consultation feeling demoralised and embarrassed.  

Musgrove Park Hospital, where his treatment is being co-ordinated, have been excellent, in particular CNS Milly and Miss Cannon, his urologist.  

I felt there was no compassion during his consultation with the specialist, they may be an excellent surgeon, but I feel their communication skills may be lagging behind that. 

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Responses

Response from Melody Schltz, Associate Director for Patient Care, Surgical Management, Somerset NHS Foundation 8 months ago
Melody Schltz
Associate Director for Patient Care, Surgical Management,
Somerset NHS Foundation

Submitted on 08/10/2024 at 14:12
Published on Care Opinion at 14:45

Thanks so much for your honest feedback.

I was saddened to hear of your consultation experience - I am making an assumption that this happened in Wonford, Exeter? I am sorry it isn't entirely clear from what you have written, so could you please clarify this so we can feedback to the appropriate teams.

On behalf of Musgrove Park Hospital though I would like to thank you for your positive feedback and will feed your positive comments back to Millie and Andrea Cannon.

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Response from Marie Hunkin, Operations Manager (Eastern Services), Urology and Preparation for Surgery and e-surgery care group (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 8 months ago
Marie Hunkin
Operations Manager (Eastern Services), Urology and Preparation for Surgery and e-surgery care group (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 11/10/2024 at 16:57
Published on Care Opinion at 17:05

Dear LAUwh94

My name is Marie and I am the Cluster Support Manager for Urology at the Royal Devon Hospital.

Many thanks for taking the time to feedback to our department. We are very sorry that you were disappointed by the consultation you had in clinic. We strive to provide a compassionate, professional and personal service and apologise if you feel we fell short of this.

I would welcome the opportunity to discuss this with you further. If you do wish to discuss this, please get in touch with the Patient Advice and Liaison Service on 01392 402093 or via email on rduh.pals@nhs.net who will ensure that your contact details are passed on to me.

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