Text size

Theme

Language

"Made you feel at ease from arrival until departure"

About: University Hospital Hairmyres / Day Surgery

(as the patient),

The staff were very welcoming and made you feel at ease from arrival until departure. I was offered coffee, sandwiches or biscuits when I was waiting for my operation. Dr Datta and team in the theatre made me feel at ease and a big thank you to the nurse who held my hand all through the procedure which definitely helped me to relax. The only negative I have is I had to wait approximately 4hrs for my operation as I was last on the list, which made it a very long afternoon.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Pauline Tighe, Senior Charge Nurse, Day Surgery Unit and Endoscopy, NHS Lanarkshire 10 months ago
Pauline Tighe
Senior Charge Nurse, Day Surgery Unit and Endoscopy,
NHS Lanarkshire
Submitted on 09/10/2024 at 13:28
Published on Care Opinion at 13:28


Dear Gabby@45

I appreciate you taking the time to provide feedback on your recent visit to day surgery at UHH. I'm pleased to hear that the staff were able to make you feel welcomed and relaxed as you waited for your surgery. Apologies that you had to wait a prolonged period of time for your surgery due to being scheduled last on the list.

Thank you for kind comments and I will pass these on to the teams. Wishing you well as you continue to recover from your procedure.

Pauline

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k