I waited for almost 2 years to be referred, assessed and finally accepted to the service. The woman i had originally was too formal and didn’t make me feel comfortable at all which only worsened my anxiety (not her fault she was being a professional it just wasn’t for me) i switched therapists and the new woman was much better. I had a few sessions with her before she went on vacation for the summer. The service then failed to notify me when she was back at work so my mother had to call the service to find out what was going on. They then confirmed an appointment for that week which we showed up to and were told she wasn’t in and we didn’t have an appointment, which was the second time this had happened because we showed up once when she was on holiday because we were told it was starting the week after. As a therapy service, the patients are people who aren’t good with change and uncertainty. I have now not had a session since mid July and it is now October. My mental health has never been lower. I had an appointment booked for 11 this morning, my mum came to pick me up as always and it was then we were told the appointment had been cancelled, I was given 10 minutes notice. (Not sure when my mum was called but it was this morning, before 11am.) I would have appreciated at least 24 hours notice, given that this was my first appointment in months too.
"Awful service"
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