Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Staff made the experience less scary and more manageable

Posted By Worried Mum 27

"Staff made the experience less scary and more manageable"

About: Forth Valley Royal Hospital / Children's Ward Forth Valley Royal Hospital / GP Out of Hours NHS 24 / NHS 24 (111 service)

(as a parent/guardian),

Our baby had a high temperature. I had phoned nhs 24 at around 11 in the evening and was directed to Forth Valley out of hours for an appointment at around 1am. From there we were promptly seen by the nurse practitioner who was reassuring and suggested that we visit paediatrics just in case. We went straight to the children's ward where we were met by a very friendly team. They were again very reassuring but wanted to take every precaution as she was so young. 

Our baby became more unwell with a higher temperature and blood results showed that more tests were needed and meningitis was suspected. We stayed overnight and were well looked after. Our baby was started on antibiotics just in case the meningitis was bacterial. In the morning the consultant was very reassuring that we were probably dealing with a viral meningitis.  We stayed in hospital for 4 nights awaiting test results and remaining on the antibiotics. There were also some concerns so they were monitoring her liver. We were then able to leave the hospital and arrange some follow up appointments. 

Throughout our time in Forth Valley Royal all members of staff were  excellent. The consultants were very knowledgeable but also great at communicating.  The doctors on day and night shifts were excellent. The nurses were friendly and well informed of our daughter's care. When we visited the ultrasound department the consultant was great with our daughter. Other staff who were cleaning or bringing food were all really caring and we felt really well looked after. The porters were really friendly too.

Although our daughter left hospital happy and healthy there was a point where we were incredibly worried that we wouldn't be leaving with the same happy and healthy little girl we brought in. The Forth Valley team made this experience less scary and more manageable. We feel like the care of the staff helped us not only in hospital but also with processing the experience after. My partner cannot speak about any of the staff without welling up. We are very grateful. Thank you Forth Valley Children's ward. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Helen Bauld, Department Manager Paediatrics & Neonates/Senior Nurse, Women, Children & Sexual Health Directorate, NHS Forth Valley 9 months ago
Helen Bauld
Department Manager Paediatrics & Neonates/Senior Nurse, Women, Children & Sexual Health Directorate,
NHS Forth Valley

Submitted on 07/10/2024 at 12:02
Published on Care Opinion at 12:04

Dear Worried Mum 27

thank you for this wonderful feedback regarding you and your family's stay in childrens ward. I shall ensure that this important feedback is shared with the wider team and I was delighted to hear of such a positive experience

I hope you wee one is now well and improving

thank you again for taking the time as a busy Mum to post this feedback it is really appreciated

kind regards

Helen

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Karen D, Patient Experience Manager, NHS 24 8 months ago
Karen D
Patient Experience Manager,
NHS 24

Manage patient feedback

Submitted on 11/10/2024 at 08:56
Published on Care Opinion at 08:56

picture of Karen D

Dear Worried Mum 27,

Thank you for sharing your story on Care Opinion. I am sorry to read your baby was unwell, this must have been a very worrying time for you indeed.

I understand from your story there were multiple services involved in your baby’s care. I reply on behalf of NHS 24.

I am so pleased your baby received care following your call with NHS 24. I am delighted to learn of your overall positive experience and it's heartwarming to read your baby left the hospital happy and healthy.

If you wish to share more information with me regarding the NHS 24 element of your feedback, then I could identify our staff who managed your call and share your Care Opinion story with them. We always ensure our staff see positive feedback to reinforce to them how valued their care is when people call our service.

You can contact me or a member of the Patient Experience Team at Patient.Experience@nhs24.scot.nhs.uk

I wish you and your wee one all the best and thank you again for sharing your story.

Kind regards,

Karen

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Andrew McCall, Service manager, Out of Hours, NHS Forth Valley 8 months ago
Andrew McCall
Service manager, Out of Hours,
NHS Forth Valley

Submitted on 11/10/2024 at 12:15
Published on Care Opinion at 12:15

Good morning Worried Mum 27

Thank you for taking the time to share your experience of your recent visit and interaction with Forth Valley. I acknowledge the responses from other colleagues who cared for you and your daughter and I respond on behalf of Out Of Hours.

I was sorry to hear your Daughter was unwell and had to spend a number of days in hospital, however I am pleased to hear that you were promptly seen within OOH and that our ANP provided reassurance and made the arrangements for your daughter to seen by our paediatric colleagues who were then able to provide the specialist care and treatment your daughter required.

I am pleased to hear that your daughter left hospital happy and healthy and I trust that she continues to recover well from her recent illness.

Regards

Andrew McCall

Service Manager

Out Of Hours

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k