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Very pleased with care thus far

Posted By uniformmr89

"Very pleased with care thus far"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance Yeovil District Hospital / Ward 6a Yeovil District Hospital / Ward 9a

(as a staff member posting for a patient/service user),

Sister lives alone and fell after losing balance. She rang ambulance and is pleased with the ambulance service, said they showed her respect. Taken by ambulance to Yeovil hospital, taken to ward 6a but transferred to 9a after examination. Very pleased with care thus far, no complaints with noise or food and next steps are to clear infection and hopefully be discharged.

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Responses

Response from Sarah Johnson, Patient Engagement and Involvement Assistant, Patient Engagement, Somerset NHS Foundation Trust 8 months ago
Sarah Johnson
Patient Engagement and Involvement Assistant, Patient Engagement,
Somerset NHS Foundation Trust

Submitted on 15/10/2024 at 09:00
Published on Care Opinion at 09:00

picture of Sarah Johnson

Hello

I am pleased to hear how well looked after your sister was by everyone involved in her care.

As I am sure you will appreciate, such positive feedback is really appreciated and I will share your kind words with Wards 6A and 9A.

Thank you for taking the time to share your story with us and I hope your sister is recovering well.

Kind regards

Sarah

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 8 months ago
South Western Ambulance Service NHS Foundation Trust

Submitted on 17/10/2024 at 11:55
Published on Care Opinion at 11:55

Good morning

Thank you so much for providing us with feedback on the service you received, it is much appreciated! I am so glad to hear you were well looked after, though I am sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message and we will ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback, I hope you are recovering well!

Kindest regards,

Katie
The Patient Engagement Team

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