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"Quick with polite staff at minor injuries centre"

About: Gravesham Community Hospital

Unfortunately my experience with this service classically describes much that is wrong with the nhs. i was booked in quickly and seen very promptly by the triage nurse, that was all good. here is how it goes wrong. i went there following a foot injury which i received 6 weeks ago. suspected had damaged /broke my second toe, lots of pain and bruising, to be expected. as a retired nurse so understood that there is not much you can do about this. i have a fixed big toe and continued to experience a lot of pain on the ball of my foot under this toe, making walking painful. after this length of time suspected there may be something else wrong. apologetic triage nurse told me that in her opinion it needed a xray but as my injury was over 2 weeks old I would have to go to my gp to request this, I would get the same response from a&e this an example of how the nhs wastes money and delivers a poor service. Just think of the number of people involved now and in the future, let alone the time it will take to get an answer to this. please make services joined up and stop wasting time and money pushing patients round the services.

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Responses

Response from Gravesham Community Hospital 8 months ago
Gravesham Community Hospital
Submitted on 17/10/2024 at 11:37
Published on nhs.uk at 11:37


Dear Julie,

We are sorry that you had cause to complain regarding the UTC.

We would like to look further into your concerns but require more information, therefore would you please contact us on the below contact details, if you wish to, to enable us to do so.

Best wishes,

Patient Advice and Liaison Service (PALS)

Kent Community Health NHS Foundation Trust

Tel: 0800 030 4550

Email: kentchft.PALS@nhs.net

Website: www.kentcht.nhs.uk

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