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"First class service"

About: General practices in Lanarkshire University Hospital Monklands / Dermatology

(as the patient),

I contacted my GP via online service to raise my concerns about a mole. The next day Dr Hughes called me and was so lovely and professional and arranged medical illustrations the next again day and referred me to dermatology. That same day I got a call from admin team who had a cancellation slots available and got me in the next week. 

On the day of my appointment at UHM in dermatology lesion clinic, every single person was so professional friendly and comforting. I’m sorry I didn’t get all the names but the Dr was able to get me a slot the same day for removal of the lesion. I think maybe the Dr's name was Damian and I’m sorry I cannot remember the nurse's name. Both of them gave me good chat throughout the procedure which was over and done so quickly! I’m now healing beautifully and awaiting my pathology results. 

I just wanted to give credit where it’s due as we often hear all the negative and never the positives! Everyone listened to me and made me feel so comfortable. 

So thank you to Dr Hughes at St Luke’s Medical in Carluke, staff at medical illustrations, admin staff and all staff at dermatology lesion clinic, you are all amazing and really appreciated.

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Responses

Response from Alix Craw, Quality Improvement Team, NHS Lanarkshire 7 months ago
Alix Craw
Quality Improvement Team,
NHS Lanarkshire
Submitted on 04/10/2024 at 14:43
Published on Care Opinion at 14:43


Dear Ceecee56,

Thank you for sharing your experience of St Luke's Medical Practice and Dr Hughes. I am so pleased to hear you had a positive experience and were referred quickly to dermatology at what I'm sure what a worrying time for you.

Unfortunately, GP’s are independent contractors and are responsible for responding to any feedback a person may have about the service; they are not registered to respond directly through Care Opinion. Please could I ask that you contact the practice manager so they can ensure your kind words and feedback gets back to the right people as I know it will be gratefully received.

The Dermatology team at University Hospital Monklands have been tagged in this story so will see your kind words and be able to share this lovely feedback with their team and respond to you.

Kind regards,

Alix

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