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"Had to lie on the floor on top of a thin blanket"

About: Queen Elizabeth University Hospital Glasgow / Acute Receiving Unit (Units 1-5)

(as a parent/guardian),

This was absolutely dreadful.  My daughter had to go to A & E recently and immediately had to go on to morphine injections for the pain (she has a chronic bowel condition, thinning and scarring of the bowel and has regular obstructions).  She spent from the Saturday to the Monday morning in the ARU on morphine before being moved to the ward. 

At this time she was "out of the system" - there were beds available but those were taken up with patients waiting on medication to be discharged. She was given a "chair" in a small room.  She was in too much pain to sit so she had to lie on the floor on top of a thin blanket - no pillow - no nothing.  Also all she got was paracetamol only.  She was there for eight hours before she actually got admitted to the ward. Then she was onto morphine and steroid injections.  What people didn't tell us is that we'd get thrown out of the ARU - held in whatever holding spot the ward had, but not admitted and receiving no care.

I do have a photo to show this but can't up load it - this site is not user friendly for this.  

I have written to and met with my MP to hopefully have this raised in the Scottish Parliament - no-one should have to go through that experience.  Are we in a third world country?


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Responses

Response from Linda Caldwell, General Manager, ED and Acute Assessment Unit, Glasgow Royal Infirmary, NHS Greater Glasgow and Clyde 7 months ago
Linda Caldwell
General Manager, ED and Acute Assessment Unit, Glasgow Royal Infirmary,
NHS Greater Glasgow and Clyde
Submitted on 05/11/2024 at 20:15
Published on Care Opinion at 20:15


Dear leomf56

I am extremely sorry to learn of the poor experience and standard of care that you and your daughter received.

To allow for your concerns to be thoroughly investigated I would be most grateful if you could please provide your contact details and your daughters details to me at linda.caldwell4@nhs.scot.

Thank you for taking the time to provide this feedback and offer my sincere apologies to you and your daughter.

Many thanks

Linda

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