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"Where/who is the Dr?"

About: Bilsthorpe Surgery

I have been waiting to see a Dr for over one month ,even though I have failed the "yearly"test that comes in the post after waiting several hours waiting on the phone all I get is a "Triage" person who is out of her depth?I have never come across such a shoddy service where the Dr is hiding from patients!

I even went to A@E for 6 hours to speak to a Dr and they refered me back to my GP .

Back yo square one!

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Responses

Response from Bilsthorpe Surgery 9 months ago
Bilsthorpe Surgery
Submitted on 07/10/2024 at 10:44
Published on nhs.uk at 10:45


Dear Mary,

Thank you for sharing your feedback.

We're sorry to hear that your experience didn't meet your expectations, and we understand your frustration. We always aim to provide the best possible care. The NHS is currently facing significant challenges including high demand and limited resources. We value your feedback and are committed to improving our services.

If you'd like to discuss your concerns further, please don't hesitate to get in touch with us directly.

Yours sincerely,

Jessica Morris

Practice Manager

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