"No return phone call"

I have been waiting 5 weeks for blood results. I have spoken to the secretary a few times regarding this.

I phoned recently and spoke to the secretary to ask if my results were back, to be told my consultant is off on holiday and if I wanted to wait, but I said that I would like my results. I was then told by the secretary that they would speak to someone the following day and phone me back. However, I have still had no return phone call.

I am utterly disgusted that this is a regular occurrence for being told I will get return calls and it never happens, and I am fed up with all the excuses that come along with it. The hospital has signs up saying staff want to be treated with dignity and respect, but where is the respect towards patients when they are repeatedly told that they will get a phone back and it never happens?

It has made me question to whether I have actually had any truth from the hospital or not. I don't see why it is so hard for return phone calls from the hospital.