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Parking payment very difficult

Story from nhs.uk

"Parking payment very difficult"

About: St Lukes Hospital (Bradford)

Went to pay for parking

Only payment unit orher side of building works

Paid by card charged me £8

Only there 1 hour

Contacted hospital

Said they were putting me through ,gave up after 20 mins

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Responses

Response from Catherine Healy, Patient Experience Coordinator, Bradford Teaching Hospitals NHS Foundation Trust 8 months ago
Catherine Healy
Patient Experience Coordinator,
Bradford Teaching Hospitals NHS Foundation Trust

Submitted on 21/10/2024 at 11:02
Published on Care Opinion at 11:02

Hi

My name is Catherine and part of my role is responding to posts on Care Opinion.

Thank you for taking the time to post your feedback, I am sorry to hear of the issues you experienced with paying for parking.

I would like to encourage you to contact our Patient Experience Service (PALS) on 01274 364810 or by emailing patient.experience@bthft.nhs.uk. They will then be able to look into this for you.

Thank you for raising your concerns.

As a Trust we strive to provide a high level of care and patient well being and value all feedback, positive or negative, as a way to drive improvements to our services.

Kind regards

Catherine Healy

Patient Involvement & Experience Co-Ordinator

Bradford Teaching Hospitals NHS Foundation Trust

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